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Here at U S Federal Credit Union we care about our member’s safety and security not only in our branches but also on the web! We will be regularly updating this Security Center with the latest information on identity theft, online security, and the latest scams to be aware of. We will also be posting information regarding your accounts, such as passcode updates and new policies.


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Beware of Scams!

Did you know that in 2021 alone, 2.8 million consumers lost an estimated $5.8 billion to fraud? That’s the highest ever recorded going all the way back to 2001! Fraud and scams have been around forever, but with how connected we all are in the modern age, it’s been getting consistently worse. While we can’t provide an all-encompassing list of what to do and what not to do to protect yourself, below are two common scams we’ve seen an increase in. By recognizing these and keeping them in mind, hopefully it will help protect you from being a part of the increasing statistic.

  1. If you receive a call from someone claiming to be us and they are asking for things such as your username, password, debit card number, bank account number, etc. Just hang up, DO NOT give them any information, even if the number they are calling from is one of ours! It’s very easy for fraudsters to spoof a call and make it appear like they are calling you from the correct phone number when in reality you’re being called from a fake number. If you are ever in doubt, hang up and call us directly at 219-769-1700. If you have fallen victim to this scam and have given your information out before realizing it’s a scam, hang up and contact us immediately. The faster you contact us, the higher the chance we can help prevent the scammers from taking your money, and the higher the chance we have of recovering any money they might have already taken from you.
  2. If you are online and you see a pop up claiming your computer has a virus and to click to fix or to call a phone number to get it fixed, ignore it or close your browser. Alternatively, if you receive a phone call from “Microsoft” claiming your computer has a virus, HANG UP. These are very common scams we’ve seen an uptick in members falling victim to. What happens when you click/call the “tech” in the pop-up window, or if you follow the steps of the “Microsoft rep” that called you, they will take remote control of your computer, take a copy of all the data on it (which can include your username and password for your online banking, email, and any other personal information you have on the computer) and in some instances they will encrypt all the data on your computer, completely locking you out of it. The fraudsters will then use the data they stole to break into your online banking or in some instances, steal your identity. If you ever receive a notice claiming your computer has a virus and you are in doubt, contact a licensed IT professional and get your computer professionally looked at. NEVER follow the steps presented online or from anyone that calls you.